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We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 1 year from the date of receipt.
If you believe your product is defective, please contact us at aeternis.co@gmail.com and provide a valid proof of purchase (order number or receipt). Please describe the issue with your product, and we will determine whether your inquiry meets the standards to continue with the Warranty process. We will direct you to return the item for further inspection to determine whether the issue stems from material defect or workmanship. Should the issue be deemed covered under our warranty, we will repair or replace the defective product, or issue a complete refund.
Please note that this warranty does not extend to damage that occurs whilst shipments are in transit; Aeternis relinquishes responsibility of shipments once they are placed in the hands of the shipping carrier.